

2 pieces
HOW TO APPLY A HAIR SYSTEM
1. Shave and clean the hair thinning area that needs to be covered
2. Prepare your head for the installation
3. Apply tape/glue
4. Apply the hair system
5. Cut the base to your size if necessary
6. Haircut and styling
SHIPPING OPTIONS
We ship Monday through Friday, excluding weekends and holidays. For products that are in stock, they can be shipped out within 24 hours after orders are placed. Orders with pre-cut service will take around 3 business days before been shipped out. Back orders and custom orders take 6-8 weeks processing time.
Transportation Time OnlyUS Ground | 5-10 Business days | $14.99 (Free with your purchase over $99) |
International | 10-15 Business day | $29.89 |
*Please note that international shipping cannot be upgraded.
*Business days refer to Monday to Friday
SIGNATURE SERVICE
Need signature request service
RETURN BY CARRIER
Your package will be returned by carrier if:
About Shipping Rates and Surcharges
Your final shipping charges will vary depending on a number of factors: the service you choose; any special options you add, such as signature delivery; and the shipping address.
Please note that your shipment may incur fees in addition to its base rate if your shipping address is designated as REMOTE.
Within the US, shipments to certain ZIP codes in remote areas are delivered by USPS. Additional surcharges apply, and transit times are extended to these areas by 3–5 business days.
International shipments destined to and/or originating from remote and less-accessible locations listed in the International Out-of-Delivery-Area Surcharge and International Out-of-Pickup-Area Surcharge ZIP and postal code list are subject to additional fees.
Please note that our free shipping policy does not cover surcharges for remote rural areas. If your area is designated as a remote area, our customer service will contact you to pay the additional shipping charges. We appreciate your understanding.
FedEx REMOTE AREAS LISTDHL REMOTE AREAS LIST
RESHIPMENT
If your package was not successfully delivered and is returned to us by the carrier, we offer a free first-time reshipment. If returned to us for a second time, there will be an additional $8.95 shipping cost ($29.89 for international orders) for a reshipment.
FORCE MAJEURE DELAYS
LaVivid makes it our priority to deliver orders on time as promised. However, we cannot provide shipping cost refunds in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control.
COUNTRIES WE SHIP TO
We ship to most countries worldwide except the following Continent/countries:
Africa, Afghanistan, China, India, Iraq, Mongolia, Yemen, Belarus, Cyprus, Brazil, Chile, Puerto Rico, Saint Kitts and Nevis.
INTERNATIONAL SHIPPING TAX
For countries outside of the U.S., your order may be subject to import duties and taxes, which are levied once your package reaches your country. LaVivid is NOT responsible for any duties or taxes. For more information regarding custom policies, please contact your country's local customs office.
MILITARY ADDRESS
Orders to Hawaii, Alaska, Puerto Rico, Guam, Northern Mariana Island or any APO and FPO military addresses will be shipped via USPS Regular Service only.
CONTACT INFO
PHONE:
Monday-Friday, 9:00AM – 5:30PM PST, TEL: 626-581-9123
Monday-Friday, 5:30PM – 2:30AM PST, TEL: 909-895-6421
EMAIL:
30-DAY MONEY-BACK GUARANTEE
We are happy to accept returns and exchanges on all eligible products within 30 days of delivery. If you are not satisfied with your purchase and wish to make a return, please return it in its original packaging and follow our return policy.
WHAT ARE ELIGIBLE PRODUCTS?
We can’t accept ineligible products and they will be returned to you at your cost.
EXCHANGE POLICY
REFUND POLICY
No restocking fee for a store credit refund. (store credit cannot be refunded to your credit or debit card).
CANCELLATION POLICY
RETURN PROCEDURE
Contact us if you need any help:
626-581-9123 ( Mon-Fri 9:00am – 5:30pm PST )
909-895-6421 ( Mon-Fri 5:30pm – 2:30am PST )
Email: support@lavividhair.com