production time does not include delivery time
European hair system
We ship Monday through Friday, excluding weekends and holidays. For products that are in stock, they can be shipped out within 24 hours after orders are placed. Orders with pre-cut service will take around 3 business days before been shipped out. Back orders and custom orders take 6-8 weeks processing time.
Transportation Time Only
US Ground 5-10 Business days $14.99 (Free with your purchase over $99) International 10-15 Business days $29.89
*Please note that international shipping cannot be upgraded.
*Business days refer to Monday to Friday
30-DAY MONEY-BACK GUARANTEE
We are happy to accept returns and exchanges on all eligible products within 30 days of delivery. If you are not satisfied with your purchase and wish to make a return, please return it in its original packaging and follow our return policy.
WHAT ARE ELIGIBLE PRODUCTS?
- Are in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products or odor)
- Have all tags on them and are in their original packaging
- Item(s) are returned within 30 days of the order delivery date
- Custom orders, pre-cut orders and Clearance items are ineligible products
We can't accept ineligible products and they will be returned to you at your cost.