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FAQs for Simois:
A: Yes, you can but not too much. The Poly in the perimeter of the base is around 1’’ width. If you cut it off too much, the base structure will be damaged and it won’t leave you enough room for the tapes. This style has two sizes available and they are 7’’x9’’ and 8’’x10’’. So remember to choose a closer size based on your need.
A: Yes, no problem at all. The hair is free style and you can practically have any hairstyle you want with the help of a hairstylist.
A: The stock hair colors for this system are 1B Off Black, 2 Darkest Brown, 3 Dark Brown and 4 Medium Brown. For any other colors, we can make a customized hair system for you. A custom made hair system usually requires 8 weeks time to finish.
A: Yes, you need to cut it off. The extra lace is left on purpose during production, so the craftsman can make a natural looking front hairline. Also it helps to keep the hair system base in a good shape during production and transportation.
FEATURES
CUSTOMER SHOWS
HOW TO APPLY A HAIR SYSTEM
1. Shave and clean the hair thinning area that needs to be covered
2. Prepare your head for the installation
3. Apply tape/glue
4. Apply the hair system
5. Cut the base to your size if necessary
6. Haircut and styling
I’ve got this hair system 2-3 months ago, and hav been taking care of it very well. I use the best products ( shampoo, conditioner, hair spray or gel…) but it’s falling apart. They said it’s gonna be okay between 6-9 months, but I don’t think it’s gonna make it. I will have to order new toupee soon. This is ridiculous!!!
I just put it on last night! First impressions, though, I really like it! This is the "Simois" system, which is a lace base with 1in thin skin around the perimeter, and 1/2in lace in the front! I wanted to do lace to have something more breathable in the summer months. It feels great and is lightweight! The hair is a bit thinner than I was expecting, but that's not necessarily a bad thing! My previous system was a little too thick, tbh, anyway. I'd say that the knots look good! There are some that are a little more noticeable than others, but it doesn't bother me. Plus, I know it's hard to get them perfectly bleached, especially since that weakens them and leads to hair fall!
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It comes as a longer length, btw, but I always get my partner to cut it for me! May trim off a little more length, but I'm happy, so far!
The hairline is superb & undetectable, I have been using this system more then 6 months and still it's looks so good. I recommend this system for those who would like to have a long lifespan system.
I just installed my first hair system by Lavivid.. and I just wanted to tell you guys, this is by far the best system I've had so far. Great job, and keep up the good work!
I finally got my hair system from Lavivid and I'm super excited. And this changed my entire look and took years and years off!Also it's very soft and breathable and I think I can running in hot weather wearing this toupee:)
SHIPPING OPTIONS
Transportation Time OnlyUS Ground | 10-15 Business days | $14.99 (Free with your purchase over $99) |
International | 10-15 Business day | $29.89 |
*Please note that international shipping cannot be upgraded.
*Business days refer to Monday to Friday
SIGNATURE SERVICE
Need signature request service
RETURN BY CARRIER
Your package will be returned by carrier if:
RESHIPMENT
If your package was not successfully delivered and is returned to us by the carrier, we offer a free first-time reshipment. If returned to us for a second time, there will be an additional $8.95 shipping cost ($29.89 for international orders) for a reshipment.
FORCE MAJEURE DELAYS
LaVivid makes it our priority to deliver orders on time as promised. However, we cannot provide shipping cost refunds in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control.
COUNTRIES WE SHIP TO
We ship to most countries worldwide except the following Continent/countries:
Africa, Afghanistan, China, India, Iraq, Mongolia, Yemen, Belarus, Cyprus, Brazil, Chile, Puerto Rico, Saint Kitts and Nevis.
INTERNATIONAL SHIPPING TAX
For countries outside of the U.S., your order may be subject to import duties and taxes, which are levied once your package reaches your country. LaVivid is NOT responsible for any duties or taxes. For more information regarding custom policies, please contact your country's local customs office.
MILITARY ADDRESS
Orders to Hawaii, Alaska, Puerto Rico, Guam, Northern Mariana Island or any APO and FPO military addresses will be shipped via USPS Regular Service only.
CONTACT INFO
PHONE:
Monday-Friday, 9:00AM – 5:30PM PST, TEL: 626-581-9123
Monday-Friday, 5:30PM – 2:30AM PST, TEL: 909-895-6421
EMAIL:
We are happy to accept returns and exchanges on all eligible products within 30 days of delivery. If you are not satisfied with your purchase and wish to make a return, please return it in its original packaging and follow our return policy.
WHAT ARE ELIGIBLE PRODUCTS?
We can’t accept ineligible products and they will be returned to you at your cost.
EXCHANGE POLICY
REFUND POLICY
No restocking fee for a store credit refund. (store credit cannot be refunded to your credit or debit card).
CANCELLATION POLICY
RETURN PROCEDURE
Contact us if you need any help:
626-581-9123 ( Mon-Fri 9:00am – 5:30pm PST )
909-895-6421 ( Mon-Fri 5:30pm – 2:30am PST )
Email: support@lavividhair.com